Legal Document

Refund Policy

STOXGEN Finance | Last updated: September 2026

Hamari Commitment

STOXGEN Finance apni ebooks ki quality par confident hai. Hum chahte hain ki aap poori tarah satisfied rahein. Ye Refund Policy explain karti hai ki refund kaise kaam karta hai.

Refund Window

Purchase ke baad 7 din ke andar aap refund request kar sakte hain, agar aap ebook se satisfied nahi hain.

1. Digital Products ka Nature

Hamari ebooks digital products hain (PDF format). Purchase ke baad aapko instant download access milti hai. Iske baawajood, hum customer satisfaction ko priority dete hain aur limited circumstances mein refund provide karte hain.

2. Refund Kab Milega

Aap refund ke eligible tab honge jab:

Ebook download nahi ho rahi ho ya corrupted file mile (technical issue)
Major content misrepresentation ho (jo description se bilkul match nahi karti)
Purchase ke 7 din ke andar request ki gayi ho
Aapne ebook ka substantial part use nahi kiya ho

3. Refund Kab Nahi Milega

Refunds in situations mein available nahi hain:

7 din ki window ke baad request
"Mind change" ya "abhi nahi chahiye" jaise reasons
Ebook ka full content access karne ke baad
Free sample chapter ke baad purchase ki ho
Multiple refund requests ek hi customer se
Terms violation ya suspicious activity

4. Refund Process

Email karein myzionflow@gmail.com par with order details (Order ID, Email, Product Name)
Subject line: "Refund Request - [Order ID]"
Reason brief mein likhein aur screenshots attach karein (agar technical issue ho)
Hum 3-5 business din mein review karke respond karenge
Approved refund original payment method mein 7-10 business din mein process hoga

5. Partial Refunds

Kuch cases mein (jaise bundle purchase mein se kuch specific items), partial refund consider kiya ja sakta hai. Har case individually review hota hai.

6. Payment Gateway Related Refunds

Refunds process karte time hum payment gateways (Razorpay, Cashfree, Instamojo) ke standard timelines follow karte hain. Payment gateway se aane mein thoda time lag sakta hai.

7. Consumer Rights

Ye policy Consumer Protection Act, 2019 ke under aapke statutory rights ko affect nahi karti. Aap hamesha apne rights ke liye consumer forum mein approach kar sakte hain.

8. Disputes

Refuse hone par agar aap satisfied nahi hain, to hum dispute resolution ke liye available hain. Email karein aur hum mediation karne ki koshish karenge.

9. Contact for Refund

Email: myzionflow@gmail.com

Phone: +91 9712212255

Response Time: 3-5 business days

Document Last Updated: September 16, 2026